FQA

常见问题

FAQ

1. 成为会员的好处是什么?
1. What is the benefits to be a member?


注册成为会员有很多好处。您可能会定期收到我们关于新产品和促销活动的最新消息。并且
它使您的线上购物更容易,因为系统在您注销后保持购物 ,您可以继续购物,就像您没有
离开系统一样。


Sign up as a member has many benefits. You may receive regular updates from us about new arrivals and promotions. And it makes your online shopping easier as the system maintain your shopping cart after you have log off and you can continue to shop whenever you like as if you have not left the system.


2. 如何注册成为会员?
2. How do i sign up as member?


很简单,只需要不到一分钟的时间。点击注册,填写必填字基本信息。提交后,您将立即登录,您可以立即开始购物。您还将收到我们的欢迎电邮。如果没有,请检查您的垃圾邮箱, 因为某些公司或公共电 邮件程序(如hotmailgmail)可能将不熟悉的电子邮件视为垃圾邮件。请标记我们的电子邮件安全(不是垃圾邮件),以便我们的电子邮件不会被阻止或过滤。


it is simple and takes you less than a minute. click on Sign Up and fill up basic information in the required fields. After submit, you will be login instantly and you can start your shopping immediately. You will also receive a welcome email from us. if you do not, please check your spam mailbox as some company or public email program like hotmail or gmail might treat unfamiliar email as spam. please mark our email safe (not spam) so that our email to you will not be blocked or filtered.


3. 如果您想取消订阅通讯,该怎么办?
3. If i wish to unsubscribe newsletter, what should i do?


订阅电子报有很多好处,但是,要停止,您可以登录到您的帐户,并取消选中订阅通讯, 或发送电 邮件给我们。


Subscribe to newsletter has many benefits, however, to discontinue, You may login to your account and unchecked the "subscribe to newsletter" box, or email us.


4. 交货给我需要多长时间?
4. How long does it takes to deliver to me?


旦我们收到您的付款确认,您的订单将在下一个工作日发送。根据您选择的运输方式,通常需要27个工作日。有关详细信息,请参阅我们网页的运输信息


Once we received confirmation of payment from you, your order will be sent out the next working day. it usually takes 2 to 7 working days depending on shipping method you choose. Please refer to Shipping Information at our website for more information.


5. 交货费用多少?
5. How much does delivery cost me?


在马来西亚运输费为RM6。除 运送到其他国家需付费,是用取决于选择的送货方式,送货地址和订单金额,请点击我们网页的送货信息查看送货费 。


Delivery charges in Malaysia is RM6. For other countries we have delivery charges , Delivery charge depends on shipping method selected, delivery address and order amount, please click on “Shipping Information” at our website to view the delivery charges. Table will show delivery charges correspond to whether the address.


6. 如何付款?
6. How do i make payment?


前我们有两种可以选择的付款方式。如果您想使用信用卡购物,您可以选择安全无忧的 FPX选项。或者您可以选择通过PayPal付款。要 了解更多信息,请点击我们网页的条款和条件


Currently we have two payment methods you can choose from. If you wish to shop using credit card, you can choose the FPX option which is secure and hassle free. or you may choose to pay by PayPal. To know more, please click on Terms and Conditions page at our website for more information.


7. 你送到新加坡吗?
7. Do you deliver to Singapore?


是的。但客户必须提供完整的住宅地址。请点击我们网页的运送信息 更多细节。


Yes. However, we can only deliver to RESIDENTIAL ADDRESS at the moment. Please click on “Shipping Information” at footer of our website more details.


8. 一旦提交了我的订单,我怎么知道我的订单情况?
8. Once submitted my order, how do i know my order is being attended to?


一旦提交订单不到30分钟后,您将收到我们确认您的订单的订单流程电子邮件。如果没有,请给我们发电子邮件,因为某些原因,订单可能不会提交。


In less than 30 minutes after submitting your order, you will receive an “Order Process” email from us confirming your order. If you do not, please email us, it is likely the order is not submitted for some reasons.


9. 你的运送服务是否运送到马来西亚的任何地吗?

9. Do you deliver to anywhere in Malaysia?


是的。我们运送服务是包括马来西亚的任何地 ,包括东马。但是,并非所有的地址
都在我们的交货区数据库中,如果您希望我们在订购之前检查您的交货地址,请发送电子邮
件给我们。


Yes. we can deliver to anywhere in Malaysia, including East Malaysia. However, not all addresses are registered in our delivery zone database, please email us if you like us check your delivery address prior to order


10. 如果您有各种颜色选择,我如何指定颜色选择?

10. How do i specify choice of color if you have various color choice?


您可以在结帐过程中在注释框中告诉我们颜色和产品ID,或在订购后向我们发送电子邮件,以指定产品的颜色。我们将在24 时内处理您的案件。


you can specify color of the product by telling us color and product ID in the Comments Box during checkout process, or drop us an email after your order. we will check availability and feedback to you in less than 24hours.